FREQUENTLY ASKED QUESTIONS

Unfortunately, if an order is placed on the website and you are not logged in, we are unable to add that purchase to your online account. This is a limitation with our system that we are aware of and hope to have a solution in the near future.

United States

We cannot combine orders after an order has been placed.

Canada

We cannot edit or combine orders after an order has been placed due to everchanging currency exchange variances.

If you want to edit an order, the original order would have to be canceled and a new order placed.

United States

We try to get orders out as fast as possible. If you need to cancel, please email us at info@repfitness.com immediately with "CANCEL" in the subject line and we will do our best to accommodate your request. Please keep in mind that cancellations are not guaranteed if the order is too far along in the shipping process.

Canada

We try to get orders out as fast as possible. You may cancel your order prior to the order being processed. Once it is processed, we cannot cancel the order.

Please note that the entire order must be canceled. We cannot cancel specific items. If you want to keep specific itmes, they would need to be purchased in a new order.

If you need to cancel, please email us at info@repfitness.com immediately with "CANCEL" in the subject line, or contact us here: https://ca.repfitness.com/pages/contact-bw

We will do our best to accomodate your request.

If you placed an order and forgot to apply your discount code, please take the following steps:

1. Email info@repfitness.com

2. Send us your order number and the discount code you were provided.

3. Please allow for 2-3 business days for a reply.

We are working hard to add pickup capability in Frankfurt, Germany, but right now we are only able to ship. Make sure you subscribe to our newsletter to find out when that is available! 

If your order shipped via UPS, it may have shipped in multiple packages, but you would have only received 1 tracking number. If you plug your tracking number into the UPS website, scroll towards the bottom of the screen and you will see a drop down section titled "Other Packages in this Shipment". Click on that and you'll be able to see the other package tracking numbers and where they are in transit. 

If you are still have issues or are missing items, please email us at info@repfitness.com 

United States

Due to difficulty in logistics and the high demand, we currently can only ship orders within the lower 48 states, and cannot provide quotes (due to high demand, they are not something we can accommodate at this time). Please be aware, however, that we can only accept returns or warranty requests for items in our shipping area. 

At this time, we are accepting pre-orders. If you would like to get a quote for an order please reach out to us.

We manufacture globally. Our goal is to produce the highest quality products we can at a price that sets us apart as a value leader. If that ideal location is the USA, China, Mexico, France, or the Moon, we’ll make it there. We are always looking to expand our manufacturing base, so the exact locations may change from year to year. As of the beginning of 2022, it’s primarily China.

The short answer: Very well. The (very) long answer: Let’s focus on China as an example. It’s important to understand two things: One, a country is not a factory. There are dozens of fitness equipment factories in China, so the quality from one factory to another will differ. Two, factories in China can make world class products. iPhones are made in China and are obviously high-quality products. At the same time, there are many stereotypical low-quality products made there. That variation in quality exists in fitness equipment too.

The quality a company receives from a factory is only as good as what they’re willing to pay, and the standards they set and enforce. If a company in the USA imports and sells a product with substandard quality, they are ultimately the ones at fault, not the factory in China. A lot of work is involved to setup the kind of quality standards and inspections that are needed to deliver an exceptional customer experience, and that’s our responsibility, not the factory’s. We have a dedicated team of professionals near our factories that help to ensure exceptional quality and have spent a lot of time and effort to create standards and train staff. It doesn’t mean we’re perfect, but we’re always working towards that.

Five or ten years ago, the answer may have been yes. If Welder A was excellent, but Welder B was so-so, quality could vary greatly depending on who worked on your equipment. Now though, at any larger equipment company (including ours), your power rack or bench is no longer hand cut, hand welded, and hand painted. It’s manufactured predominantly by robotics.

For example, a power rack is made by a robotic laser tube cutter, a robotic laser plate steel cutter, a robotic welder, and a robotic powder coating machine. With that level of automation now typical with a modern factory, the difference in quality today from even 5 years ago is huge.

There is still some hand-welding done, but it’s becoming less of a factor every year, and all the other robotics have taken over most aspects of production.

Yes and no. Re-branding is more common in cases of “commodity” products such as dumbbells and plates. However, there are dozens of factories producing these types of equipment, so you rarely have any idea if two companies use the same factory. The larger the company, the less likely other companies carry the same re-branded product because the large company eats up most of the production capacity of the factory.

In our case, we are typically a very large percentage of production for any given factory, from 50-90%.We also require exclusivity for our unique products such as benches, racks, etc., and these cannot be sold to any other company because they’re our designs.

We design our products such as benches, racks, and other unique items in-house with our own engineering staff in the USA. If you see a product that is clearly a recognizable REP design that we sold first, it’s because we designed it. Other companies may seek to copy us with a knock-off, much like what happens to many well-known brands in other industries. Vote with your dollars when you see behavior like that and contact our staff to let us know when you see this happen. That product isn’t made in our factory though. We have agreements in place with our factories, and our own full-time staff there every day.